HOW IT WORKS
CLAIM COMPENSATION
Click "CLAIM COMPENSATION" button and you will fill a short form (in a minute) with flight details, name and email address.
We do not provide an automatic interface for checking flights. personal checks are made by us, this way we are able to check in other information that is not contained in the companies' flight data interfaces (which focuses only on those airlines).
If compensation is due, we send you an email with our contract.
Below is a detailed explanation of such a contract between Despagubire Zbor S.R.L. (hereinafter the owner) and you, the traveler might be entitled to receive compensation for a canceled or delayed flight, denied boarding or another event stipulated in special legislation.
FIRST STEP
You can enter flight information and data via our website in about 1 minute. Your details are safe with us, we provide them only to the airline on the occasion of the claim and to the bank for your payment.
In a few tens of minutes, we will make a brief research in our databases to find potential and legal rel-evance of your request, and also any information about the motives and circumstances that af-fected your flight. Then we will inform you.
Our policy is focused on the pursuit of the airlines only in case there is a very high probability of success. Thus, maintain our reputation for integrity, balance, rightness to our customers and to the airlines and have a high rate of success, with or without litigation.
If the owner approves, you will receive by email the Contract, that must completed and printed, afterwards sign it and send it to us, following simple instructions.
We will ask you to send us photos or scans of the sites or documents you have regarding the flight. Expenditures that are required to provide the necessary documents are, naturally, in your task, however usually they are almost non-existent due to the use of electronic mail, scanning, photos and signatures.
NEXT STEPS
Now, the owner will be presenting all necessary steps in order to receive compensation from the airline.
If the compensation is refused by the airline on grounds of extraordinary circumstances, we will undertake a private, technical and confidential search to confirm or refute such circumstances. We also appeal to specialized legal services in this area to get an opinion on the admissibility of a lawsuit in court. The owner has no obligation of reporting the views of experts, but we will inform you about these findings.
The owner has the discretion to accept, solicit or negotiate with the airline and / or appeal to the court and other services or entities, including regulatory agencies in aviation. If the owner decides to seek compensation through the court, your presence will not be necessary, but will have to cooperate with us in the unlikely event that the court request any documents, information or evidence. All costs, including legal expenses, are our responsibility, whatever the outcome.
PAYMENT
When we manage to get compensation, we agreed the transfer amounting to 75% to your bank account in 5 days from the effective date of cashing the money. We will also send proof of pay-ment amount and date. If there is any doubt on your part, we will allow the airline to confirm this information, even if confidential.
Payment is free of charges, if done in Lei (RON) by transfer to an account in Lei (RON) to a bank in Europe. Payment by other methods may be performed (eg check, paypal, international inter-bank transfer) but fees may be deducted for these services (commissioned paypal payment and transfers in the EU and beyond have higher costs).
If the owner can not pay for reasons attributable to you - eg wrong or incomplete account data or bans , the new payment will deduct the equivalent of 12 Euro for administrative costs and bank charges.
If you do not provide us with a way to pay, we will insist at least 2 times, after 6 months the pay-ment will be canceled and considered undue.
If the case of divided bookings will transfer all payments into one account only if the other people involved will give us written instructions to do so. Otherwise, individual payments will be made.
T & C - TERMS AND CONDITIONS
CONTRACT
"Contract" means the transfer of rights to obtain compensa-tion (damages) under Regulation (EC) Nr. No 261/2004 of the European Parliament and the Council. Apply for one or more flights that are part of the same reservation.
The contract entitles the holder to act as legal holder of the right, which offers great advantages, especially in cases like those of disputes in courts. Another advantage for you is to receive as much in the end, because VAT will not intervene (even so, you should check if your country applies this or other fees).
TERMS OF AGREEMENT
This Contract holder is obliged to pay the agreed amount (75% of the amount received is for you, free of charge, VAT), informing you every step of the process of the request of compensa-tion, to do everything to get you compensation and to do all this without you owing them any money.
You, the traveler, consent to not negotiate with the airline (or let someone else do so). This does not need to be written, as long as you do not have the legal right to do it. Nonetheless, if it hap-pens, you have to inform us and if you get something from the airline you must pay us 25%. Then, if we get compensation, it will be entirely our own.
You'll sit back, relax and you wait, while we take care of the rest.
FINAL TERMS
We can negotiate and accept with the airline, outside or in court, any agreement that we consider favorable. Of course it is in our commercial interest, along with signed commitment, to obtain the maximum compensation payable.
Situated in the unlikely event that we lose in court, agreement is concluded, and the right to obtain compensation will be transferred back to you.
Exceptionally, the owner has the right to sell this right to be favored in the recovery process. To illustrate, we can change position with a law firm to group travellers on the same trip to strengthen our position in negotiations.
PRIVACY POLICY
All information you provide will be used exclusively to objectives set by Contract. You have the right to know and change any information that you provided.
The holder undertakes to respect all conventions related to data management, including the Directive on Protection of Personal Data (EC) and other policies of data protection, applicable in the present or future.
▼ Politica de securitate a datelor cu caracter personal
Conform cerinţelor Legii nr. 677/2001 pentru protecţia persoanelor cu privire la prelucrarea datelor cu caracter personal şi libera circulaţie a acestor date, modificată şi completată şi ale Legii nr. 506/2004 privind prelucrarea datelor cu caracter personal şi protecţia vieţii private în sectorul comunicaţiilor electronice, DESPAGUBIRE ZBOR S.R.L. are obligaţia de a administra în condiţii de siguranţă şi numai pentru scopurile specificate, datele personale pe care ni le furnizaţi despre dumneavoastră, un membru al familiei dumneavoastră ori o altă persoană.
Scopul colectării datelor este: colectare debite/recuperare creante.
Sunteţi obligat(ă) să furnizaţi datele, acestea fiind necesare obtinerii compensatiilor. Refuzul dvs. determină imposibilitatea recuperarii compensatiilor. Informaţiile înregistrate sunt destinate utilizării de către operator şi sunt comunicate numai următorilor destinatari: împuterniciţii, partenerii contractuali, societăţile bancare şi compania aeriană (persoanele implicate în procedură). Va puteţi exprima dorinţa de a primi sau nu informaţii despre produsele, serviciile, evenimentele etc. oferite de DESPAGUBIRE ZBOR S.R.L.
Conform Legii nr. 677/2001, beneficiaţi de dreptul de acces, de intervenţie asupra datelor, dreptul de a nu fi supus unei decizii individuale şi dreptul de a vă adresa justiţiei. Totodată, aveţi dreptul să vă opuneţi prelucrării datelor personale care vă privesc şi să solicitaţi ştergerea datelor. Pentru exercitarea acestor drepturi, vă puteţi adresa cu o cerere scrisă, datată şi semnată la secretariat. De asemenea, vă este recunoscut dreptul de a vă adresa justiţiei. Datele dumneavoastră nu vor fi transferate în strainatate, în vederea prelucrarii. Dacă unele din datele despre dumneavoastră sunt incorecte, vă rugăm să ne informaţi cât mai curând posibil.
Please read the information written on the
F.A.Q page and the
SIMPLE WAY OF GETTING YOUR COMPENSATION.
