FREQUENTLY ASKED QUESTIONS

We are the first and only Romanian company specialised in this field.
Furthermore, you have no reason to reject us and certainly have some good reasons, probably more, to choose us.

Here are a few:
► We have a very high success rate because we have the knowledge, resources and experience of many applications and know all the tricks.
For example: We can check if a plane truly flew into a storm or reveal whether a plane waited its flight crew on the runway for X hours. Often, airlines motivations are true and accurate, so we will not insist. However, they have to prove under the law.
► Airlines know our reputation is to never quit and sue them in court if their reason to refuse the re-quest for compensation is not fully clear and demonstrated. They know there is no way to stop us or try to present an incorrect or exaggerated "exceptional situation" . Usually they prefer to accept our demand for compensation for the loss since the court process will probably cost them more.
► You have nothing to lose!

No need to go through the bureaucracy and expenses. Just print our agreement, sign it, recognize the signature on the documents and send it to us by email. We will transfer and use your right to claim damages. Airline companies will think twice before denying your payment.

You can claim damages alone or through your lawyer. In such cases, a very small success rate (2%) is expected.

It is known that many airlines ignore claims from individuals or otherwise, present technical arguments allowed by law and very difficult to verify or dispute by you or your attorney. This is understandable because it is the best and only defense against this regulation, which is very hard for them.

You will have plenty of issues and high expenses (especially hiring a lawyer), whether you gain or lose. You do not pay us if we lose, and if we manage our profit is certainly much lower than the amounts that you spend.

You can claim damages alone, but you have a lot of problems, a refusal is likely and will substantially weaken the position.

After the airline gives a negative response and claimes "extraordinary circumstances", they are stuck in this position and can not deny, making things unnecessarily more difficult for us and reduces the likelihood of normal compensation.

However, if you have not already done so, we will further analyze your case, but chances of success are minimized.

We do. We support all costs regarding the claim, including criminal charges in court or enforcement, whatever the outcome.

You will receive your share of 70% of the amount collected as compensation. There are no fees, no hidden charges, no matter the outcome.

Usually, one to eight months. Cases submitted to the court definitely last longer, depending on the county.

We report evidence of the value received and the date. In case of failure, we also present official evidence, but anyway, you can contact the airline to confirm that indeed did not receive your compensation.

Yes, if you have waited more than 2 hours before departure, and the company will not provide meals, beverages, phone and hotel + bus, if necessary. If you send us photos of receipts, we will examine them and include them in the petition for compensation.

Typically, applications may be submitted up to 2 years from the date of the flight, but things are different in some countries. Please, email us and explain to us your case. We always strive to help you.

Yes, if both belong to the same booking and the flights are operated by the same airline, final arri-val time is considered to quantify the delay.

Airports and airlines are obliged to provide compensation application services, physical and online.

However you have at least 2 years to claim damages and you're in a stressful situation, so your judgment might not be the same as if you do it later in a more relaxed manner, after being better informed.

It is better for you to not claim damages alone, as explained here before, because you'll weaken your position. If you already have, you might still transfer your right, but please inform us ASAP.

This is good news, It means that our work succeeded. They do this often, trying to remove us out of their way. Do not cooperate. Their only motive is to reduce their costs by trying to make a lower offer. You have to tell them that you have transferred the right to compensation, so you cannot negotiate. Please send it to us with your personal opinion about their offer. We will check the offer and value your opinion.

If your case is eligible for compensation and we accept it, within 24 hours you will receive an email from a signature provider, with very easy to follow instructions for signing and sending our contract already signed by us.

Fill some data (address, passport no., Identity card), then send us scans or photos of the identity card (or other cards that contain your signature), boarding pass, and / or other documents you consider important.

Sign the Contract and send us a copy of it by email or fax as fast as you can.

Yes, you have the possibility to initiate the procedure for each of your friends (or family) and this is not a commitment. Just tell us the name, surname, e-mail and flight data. If you prefer we will not say who informed us. Then you do nothing else, because each person will have their own process and will receive a contract and each individual is free to ignore it or sign it. A legal representative of the under-18s (probably one of their parents) must sign in his / her place.

Your case has a better success rate if we have several claims on the same flight, so it is better for everyone (oops !, except the airline) if you talk with other passengers and everyone joins us.

Yes. You must confirm that we have a valid way to send your money. Besides bank transfer, other methods of payment may be accepted, but you must bear the costs.